Return and Refund policy
At Jaamni, we want you to love your purchase. If there is any issue with your order, please review the following policy for returns and refunds.
Eligibility for Return or Exchange
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To qualify for a return or exchange due to product damage, providing an unboxing video is mandatory.
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The video must clearly show the package being opened from the seal to the end, without any cuts, edits, or filters.
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Requests without a valid video proof will be declined immediately.
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Products damaged after delivery or due to mishandling at your end are not eligible for return or refund.
Condition of Returned Products
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The product must be in its original, unused condition.
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All original packaging, including jewelry boxes and accessories, must be returned along with the product.
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Items missing original packaging or showing signs of use will not be accepted.
Refund Timeline
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Once your returned product is received and inspected, please allow up to 2 business days for the refund to be processed.
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Refunds will be credited to the same bank account or payment method used at the time of purchase.
Non-Returnable Items
For hygiene and safety reasons, certain items such as earrings may not be eligible for returns unless received in damaged condition (with proof as stated above).
Contact Us
If you have questions about returns or need assistance with your request, reach us at:
📧 Email: support@jaamni.com
instagram: @jaamninow