Return and Refund policy

Return, Exchange & Refund Policy

At Jaamni, we carefully inspect and pack every order before dispatch. We aim to provide high-quality jewellery and a smooth shopping experience.

Please read the following policy carefully before placing your order.

1. No-Refund Policy

Jaamni does not offer monetary refunds.

No refund will be provided for:

  • Change of mind after purchase

  • Personal preference or dislike of the product

  • Incorrect size selected by the customer

  • Delivery delays

  • Orders that are already processed or shipped

  • Rejected or refused deliveries

  • RTO orders caused by the customer

  • Any other reason not specifically covered under the eligible replacement or exchange conditions below

Where applicable, an eligible product may be replaced or exchanged in accordance with this policy.

Shipping charges are non-refundable.

2. Exchange & Replacement Eligibility

We will only provide a replacement or exchange when:

  • The issue is caused by Jaamni or occurred during transit; and

  • The customer provides valid proof; and

  • The issue is reported within 7 days of receiving the order.

Eligible cases may include:

  • Incorrect product received

  • Product damaged during transit

  • Manufacturing defect

  • Missing item from the package

Without sufficient proof, Jaamni may reject the replacement or exchange request.

3. 7-Day Claim Period

Any eligible issue with the order must be reported to Jaamni within 7 days of receiving the order.

If the customer fails to report the issue within 7 days of delivery, no replacement or exchange will be processed.

The customer must contact our support team within this period and provide the required proof.

4. Unboxing Video & Proof Requirement

For damaged, defective, incorrect, or missing products, a full unboxing video may be required for verification.

The video must:

  • Begin before opening the sealed package.

  • Clearly show the outer package and shipping label.

  • Show the customer's name/address label and order bill/invoice where applicable.

  • Continue until the product has been completely unboxed.

  • Be clear, continuous, and uncut.

  • Contain no filters, edits, cuts, or alterations.

Additional photographs or videos may be requested by our support team.

Without valid proof, Jaamni cannot process a replacement or exchange.

Jaamni reserves the right to reject claims where the submitted evidence is insufficient, altered, incomplete, or does not establish that the issue occurred before or during delivery.

5. Replacement Conditions

For an approved claim:

  • The returned product must be unused and in its original condition.

  • Original packaging, jewellery box, tags, and accessories must be returned where applicable.

  • Products showing signs of use, customer-caused damage, tampering, or alteration are not eligible.

  • Replacement is subject to product availability.

If the exact product is unavailable, the customer may:

  1. Wait until the product is restocked, or

  2. Receive store credit at Jaamni's discretion.

No monetary refund will be issued.

6. Sale, Discount & Promotional Products

Discounted products, sale items, combo offers, promotional products, Buy 1 Get 2 offers, and free gifts are final sale and are not eligible for return, exchange, or replacement except where the product is received damaged, defective, incorrect, or incomplete and the claim satisfies all requirements of this policy.

7. Cancellation Policy

Prepaid Orders

Once a prepaid order has been placed and processed, it cannot be cancelled.

No refund, credit, or modification will be provided for cancellation requests, except where cancellation is required by applicable law.

Orders in Transit

Orders that are already dispatched or in transit cannot be cancelled because of courier delays or other transit-related issues.

8. Rejected, Refused & RTO Orders

If an order is returned to Jaamni because of customer-related reasons, including:

  • Customer refusing the delivery

  • Customer not accepting the parcel

  • Not responding to courier calls or delivery attempts

  • Incorrect or incomplete address

  • Incorrect contact details

  • Failure to cooperate with delivery attempts

  • Any other customer-related reason resulting in an RTO

No refund will be provided.

Once the parcel is received back at Jaamni, the customer may request reshipment by paying the applicable shipping charges.

RTO / Reshipping Charges

For an RTO order:

  • Reverse shipping/RTO charge: ₹150

  • Reshipping charge: ₹150

Therefore, a customer requesting reshipment after an RTO may be required to pay ₹300 in total.

These charges may be waived only where Jaamni verifies that no genuine delivery attempt was made by the courier partner and the issue was reported within the applicable timeframe.

9. Shipping Responsibility for Approved Claims

For an approved replacement or exchange where the mistake is confirmed to be from Jaamni's end or due to transit damage, Jaamni will bear the applicable shipping cost, subject to the conditions communicated by our support team.

For customer-caused returns, RTOs, or reshipments, applicable shipping charges will be borne by the customer.

10. Earring Lock Policy & Quality Inspection

All orders are dispatched after a quality and lock inspection.

In rare cases, an earring lock may become slightly dislocated during transit. This can occur because the locking pins used in certain earring designs are thin and delicate.

Earring lock dislocation alone does not qualify as a manufacturing defect and does not qualify for return or exchange.

If the lock has become dislocated, customers may contact our support team for assistance and may be provided with a video guide explaining how to reposition it by hand.

Earring Replacement Eligibility

  • Returns or exchanges are not applicable for earring lock dislocation alone.

  • Returns or exchanges may be considered if the earring pin itself is broken, subject to valid proof and the 7-day claim period.

  • Used earrings are not eligible for return or exchange.

11. Used or Customer-Damaged Products

No replacement or exchange will be provided for products that have:

  • Been worn or used

  • Been altered or modified

  • Been damaged after delivery

  • Been mishandled by the customer

  • Missing original packaging or accessories

  • Signs of tampering

12. Incorrect or Incomplete Address

Jaamni is not responsible for parcels that are lost, misplaced, delayed, or returned because the customer provided an incorrect, incomplete, or invalid delivery address or contact information.

Such orders will be treated as customer-related RTOs and will be subject to applicable reverse shipping and reshipping charges.

13. No Replacement for Courier Delays

A courier delay by itself does not qualify for cancellation, refund, exchange, or replacement.

Customers may contact our support team if there is an unusual delivery delay, and Jaamni may raise a support ticket with the courier partner where appropriate.

14. Fraud Prevention & Verification

All replacement and exchange claims may be reviewed by our team.

Jaamni reserves the right to request additional evidence and reject claims involving:

  • Edited or manipulated videos

  • False or misleading information

  • Repacked or resealed products

  • Customer-caused damage

  • Repeated or suspicious claims

  • Insufficient proof

Any fraudulent claim may result in restriction of future support or warranty services.

15. Non-Returnable Items

For hygiene and safety reasons, certain jewellery products, including earrings and other products that come into direct contact with the skin, may not be eligible for return or exchange except where specifically permitted under this policy.

16. Customer Responsibility

Customers are responsible for:

  • Checking product details before ordering.

  • Providing accurate shipping and contact information.

  • Being available to receive the order.

  • Recording a complete unboxing video where required.

  • Reporting any eligible issue within 7 days of delivery.

17. Contact Us

For any questions or eligible claims, please contact:

Email: support@jaamni.com
WhatsApp: +91 7037616234

Please provide your order number and relevant photographs/videos when contacting our support team.

18. Final Policy Statement

By placing an order with Jaamni, the customer acknowledges and agrees to the terms of this Return, Exchange & Refund Policy.

Jaamni does not provide monetary refunds. Eligible issues will be handled through replacement, exchange, or store credit, subject to the conditions, proof requirements, availability, and timelines stated above.